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Record 1,  Textual support,  English

Record number: 1, Textual support number: 1 CONT

Thus, the soft side of the empowerment strategy addresses the employee's capability to act on the customer's needs. The soft side recognizes that employees must have the capability to make trade-offs to adapt to non-predicted needs, to make decisions that facilitate meeting the customer's needs and to apply what one leader called "informed intuition".  1, record 1, English, - soft%20side%20of%20empowerment

Record 1,  Textual support,  French

Record number: 1, Textual support number: 1 CONT

Le volet souple de la stratégie d'habilitation vise donc la capacité de l'employé de répondre aux besoins du client. Il reconnaît que les employés doivent pouvoir opérer des arbitrages, s'adapter aux exigences imprévues, prendre des décisions qui aident à satisfaire les besoins du client et appliquer ce qu'un dirigeant a appelé «l'intuition éclairée».  1, record 1, French, - volet%20souple%20de%20l%27habilitation

Record 1,  Textual support,  Spanish