TERMIUM Plus®
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T024 [1 record]
Record 1 - internal organization data 2015-02-25
Record 1, English
Record 1, Subject field(s)
- Titles of Courses
- Training of Personnel
Universal entry(ies) Record 1
Record 1, Main entry term, English
- Defusing Crises When Dealing with Difficult Clients
1, record 1, English, Defusing%20Crises%20When%20Dealing%20with%20Difficult%20Clients
correct
Record 1, Abbreviations, English
Record 1, Synonyms, English
Record 1, Textual support, English
Record number: 1, Textual support number: 1 OBS
This course provides efficient strategies and tactics on how to intervene and react properly in difficult situations with clients. Participants will learn to intervene with confidence, confront undesirable behaviours in the work environment and defuse potential or real crises. 1, record 1, English, - Defusing%20Crises%20When%20Dealing%20with%20Difficult%20Clients
Record number: 1, Textual support number: 2 OBS
T024: a Canada School of Public Service course code. 2, record 1, English, - Defusing%20Crises%20When%20Dealing%20with%20Difficult%20Clients
Record 1, French
Record 1, Domaine(s)
- Titres de cours
- Perfectionnement et formation du personnel
Entrée(s) universelle(s) Record 1
Record 1, Main entry term, French
- Désamorçage des crises face à des clients difficiles
1, record 1, French, D%C3%A9samor%C3%A7age%20des%20crises%20face%20%C3%A0%20des%20clients%20difficiles
correct, masculine noun
Record 1, Abbreviations, French
Record 1, Synonyms, French
Record 1, Textual support, French
Record number: 1, Textual support number: 1 OBS
Ce cours fournit des stratégies et techniques efficaces pour intervenir et réagir avec pertinence dans une situation de crise face à des clients difficiles. Les participants apprendront à intervenir avec assurance, à affronter des comportements non souhaitables en milieu de travail et à désamorcer les crises réelles ou potentielles. 1, record 1, French, - D%C3%A9samor%C3%A7age%20des%20crises%20face%20%C3%A0%20des%20clients%20difficiles
Record number: 1, Textual support number: 2 OBS
T024 : code de cours de l'École de la fonction publique du Canada. 2, record 1, French, - D%C3%A9samor%C3%A7age%20des%20crises%20face%20%C3%A0%20des%20clients%20difficiles
Record 1, Spanish
Record 1, Textual support, Spanish
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TERMIUM Plus®, the Government of Canada's terminology and linguistic data bank
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