TERMIUM Plus®

The Government of Canada’s terminology and linguistic data bank.

CALL BLENDING [1 record]

Filter results by subject field Alphabetical list of terms

Filter results by subject field

Alphabetical list of terms

Record 1 2001-11-05

English

Subject field(s)
  • Telephone Switching
DEF

Combining traditionally separate inbound and outbound agent groups into one group of agents responsible for handling both inbound and outbound contacts.

OBS

A system that is capable of call blending automatically puts agents who are making outbound calls into the inbound mode and vice versa, as necessitated by the incoming call load.

French

Domaine(s)
  • Commutation téléphonique

Spanish

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