TERMIUM Plus^®

Record 1,  Textual support,  English

Record number: 1, Textual support number: 1 CONT

Costs incurred by any process, operation, or function which are attributable to a specification or standard primarily intended to provide customer satisfaction. Broadly, there are two classifications of quality costs: control costs and failure costs.  1, record 1, English, - failure%20cost

Record 1,  Textual support,  French

Record 1,  Textual support,  Spanish

Record 2,  Textual support,  English

Record number: 2, Textual support number: 1 DEF

The costs required to evaluate and either correct or replace products or services not conforming to requirements or customer/user needs. Include both materials and labor costs, with fringe benefits.  2, record 2, English, - failure%20cost

Record number: 2, Textual support number: 1 CONT

Failure costs are divided into internal and external cost categories.  3, record 2, English, - failure%20cost

Record 2,  Textual support,  French

Record number: 2, Textual support number: 1 CONT

Nous allons étudier le coût des défaillances. Il peut être décomposé en coût direct et coût indirect [...]. Le coût direct des défaillances est l'ensemble des dépenses relatives aux actions correctives qui ont pour but d'annihiler l'effet des défaillances en clientèle [...]. Le coût indirect des défaillances est l'impact financiers des erreurs qui se manifestent dans le service à la clientèle.  2, record 2, French, - co%C3%BBt%20des%20d%C3%A9faillances

Record 2,  Textual support,  Spanish