TERMIUM Plus®

The Government of Canada’s terminology and linguistic data bank.

D213 [1 record]

Record 1 2015-02-25

English

Subject field(s)
  • Titles of Courses
  • Training of Personnel
Universal entry(ies)
D213
classification system code, see observation
OBS

This course shows participants how to conduct challenging conversations while maintaining positive relationships with their employees, stakeholders, clients, management team and superiors, in various contexts. Participants will review best practices and the human triggers and conditions that lead to effective and ineffective communication.

OBS

D213: a Canada School of Public Service course code.

French

Domaine(s)
  • Titres de cours
  • Perfectionnement et formation du personnel
Entrée(s) universelle(s)
D213
classification system code, see observation
OBS

Dans ce cours, les participants apprendront comment mener des conversations difficiles tout en entretenant des relations positives avec leurs employés, les intervenants avec qui ils font affaire, leurs clients, l'équipe de gestion et leurs supérieurs, et ce, dans divers contextes. Ils examineront les pratiques exemplaires ainsi que les facteurs humains et les conditions qui déterminent le niveau d'efficacité de la communication.

OBS

D213 : code de cours de l'École de la fonction publique du Canada.

Spanish

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